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This are the Major Tools that used in vtiger they are

 1. Payment and HR 
2. Customer Portal
 3. opportunities, products and leads
 4. Record Summary View. 
5. Module level dashboards & reports.
 6. Quick Global Search on record labels 
7. Easy to use Layout Editor with Drag and Drop ability.
 8. Configuring fields in related lists. 
9. Google Contact & Calendar Synchronization.
 10. user and group settings 
11. Working with records (leads, contacts, invoices, etc.)